Call Center Operators Overtime Attorney

Overtime Pay Laws for Call Center Employees

The Fair Labor Standards Act (FLSA) requires covered, non-exempt employees be paid time and a half for all hours worked over 40 per work week. Call Center employees and customer service representatives, under most circumstances, qualify for overtime pay. However, employers often fail to pay these employees their required overtime wages. In addition, call center employees and customer service representatives are often required to work “off the clock” in violation of the law. This work can include time spent:

  • Booting up computers and logging in & out systems and programs
  • Making notes and completing paperwork before or after calls have been completed
  • Reading company memos and updates
  • Attending meetings and required training programs
  • Working through lunch breaks

There have been several recent lawsuits brought on behalf of call center employees and customer service representatives to recover unpaid overtime and pay for work done off the clock. In a lawsuit against Sprint/United Management Co., Sprint agreed to a $9 million settlement to compensate call center employees for working before their shifts, after their shifts or during meal breaks. In another such suit, APAC Customer Services, Inc. agreed to settle an overtime claim with their customer service representatives for $4 million as payment for time spent logging into the computer system, performing clerical duties and reviewing company notices prior to logging into the company’s timekeeping system.

If you believe that you may have a claim or would like to get more information about wage laws, please call us at 1-866-559-0400, email us at [email protected] or submit your information using our convenient Case Evaluation form for a FREE and CONFIDENTIAL review of your circumstances.


Client Reviews


A situation that involves attorneys is emotional - Mike Lore is an attentive listener and really helped me come to the terms of my situation. He used his understanding of the law to construct a case that was grounded in fact and skipped the needless 'finger-pointing' and 'he-said/she-said' back and forth. Mike's professionalism with me (the client) and the opposing attorney moved the case forward quickly with a successful result.

- E.S.


After talking to HR and trying to find answers to my questions about the overtime laws online, I was so confused. I contacted the firm and spoke to Stacy. She was so nice and took the time to review my pay stubs. She explained what the law requires and how it applied to my job. Turns out I do not have a case. Even though I didn’t have a case, she sent me a follow up email with even more information. So glad I called them.

- P.A.


We live in another state, but my husband's company sent him to work in Texas for 6 months. With the laws being completely different from our home state, it was nice to speak to a professional that could put us at ease and explain the laws to us.

- D.E.

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