Overtime Pay Laws for Inside Sales Employees

Question: Are inside sales employees entitled to overtime?

Answer: Yes.

Overtime for Inside Sales Representatives

Whether “Inside Sales” employees are due overtime depends on the job duties performed. Unfortunately, this is a very common problem and can be confusing. Remember: it does not matter what your job title is. What matters are your real job duties.

One common mistake that employers make is to consider all commissioned salespeople to be exempt employees. Most companies employ inside salespeople, including those who make telesales or email sales from remote locations. These inside sales people are generally not exempt from overtime pay.

More and more inside sales representatives are being misclassified as “exempt” from the overtime requirements of federal law. For example, timeshare salespersons have been regularly misclassified as exempt.  However, the Department of Labor has stated that these positions are generally non-exempt, meaning the salespersons are entitled to overtime pay, including back pay for overtime hours worked before the misclassification was identified and fixed.  It is not at all uncommon for companies to reclassify a job from “exempt” to “nonexempt”, begin to pay proper overtime going forward but fail to compensate workers for all of the unpaid back overtime they are owed for the past 2-3 years (or more in states such as California and New York).

Corporate Salespersons are entitled to Overtime

Inside salespersons are entitled to overtime pay under the FLSA
Inside salespersons are entitled to overtime pay under the FLSA

Corporate salespersons may also have a claim for overtime pay as inside sales representatives. These types of employees make sales from within the company’s office or from home. Generally, salespeople who do not leave the office to make sales qualify as non-exempt inside sales representatives and should receive overtime pay under the Fair Labor Standards Act (FLSA) regulations.

Criteria for non-exempt sales employees

If the employee’s “primary duty” is outside sales (as opposed to inside sales), then their duties in outside sales must be substantive. The definition of “primary duty” in the new regulations emphasizes that it must be the employee’s “principal, main, major or most important duty.” Under both the old and new rules, employees will not be exempt from overtime unless their primary duty is outside sales. Therefore, salespersons who perform other duties apart from outside sales may still be  eligible for overtime.

Administrator’s interpretation for salespersons

The Department of Labor (DOL) issued an Administrator’s Interpretation leaving little doubt that an employee cannot be exempt under the administrative exemption if the primary duty is inside sales.

  • Reversing a prior opinion, the DOL concluded that mortgage loan officers do not qualify for the administrative exemption, because their sales work constitutes nonexempt production work.
  • The DOL stated that “[t]he typical job duties of a mortgage loan officer comprise a financial services business’ marketplace offering, the selling of loan products. Their duties involve the day-to-day carrying out of the employer’s business and, thus fall squarely on the production side of the business.”
  • Plaintiff’s attorneys have filed numerous lawsuits challenging the exempt status of mortgage loan originators (with success) alleging that mortgage loan originators are nonexempt as inside sales persons.

All employees who sell from inside

The DOL’s Administrator’s Interpretation is not limited to the mortgage loan officers. It applies to all employees who sell from inside their employer’s place of business or their home.

Question: Why won’t the outside sales exemption apply?

Answer: In simple terms, because inside salespeople do not sell outside.

The regulations provide: “[T]he outside sales employee is an employee who makes sales at the customer’s place of business or, if selling door-to-door, at the customer’s home. Outside sales do not include sales made by mail, telephone or the internet unless such a call is an adjunct to personal calls.”

An “employer’s place of business” includes an employee’s home office. Id. “[A]n employee whose primary duty is selling financial products does not qualify for the administrative exemption.”

In order to classify sales persons as exempt, an employer must ensure that employees actually “sell” to customers outside the employer’s office and employee’s home office – and that their  “primary duty” is outside sales. The definition of “primary duty” in the regulations emphasizes that it must be the employees “principal, main, major or most important duty,” and that employees will not be exempt from overtime unless their primary duty is outside sales.

Are your rights under the FLSA being violated? Have you been robbed of overtime? Contact us immediately for help. The Lore Law Firm defends and protects the rights of inside salespersons and provides a free consultation.

Client Reviews


A situation that involves attorneys is emotional - Mike Lore is an attentive listener and really helped me come to the terms of my situation. He used his understanding of the law to construct a case that was grounded in fact and skipped the needless 'finger-pointing' and 'he-said/she-said' back and forth. Mike's professionalism with me (the client) and the opposing attorney moved the case forward quickly with a successful result.

- E.S.


After talking to HR and trying to find answers to my questions about the overtime laws online, I was so confused. I contacted the firm and spoke to Stacy. She was so nice and took the time to review my pay stubs. She explained what the law requires and how it applied to my job. Turns out I do not have a case. Even though I didn’t have a case, she sent me a follow up email with even more information. So glad I called them.

- P.A.


We live in another state, but my husband's company sent him to work in Texas for 6 months. With the laws being completely different from our home state, it was nice to speak to a professional that could put us at ease and explain the laws to us.

- D.E.

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